> For the complete documentation index, see [llms.txt](https://docs.eazybackup.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eazybackup.com/troubleshooting/multiple-connections-to-a-server-or-shared-resource-error.md).

# Multiple connections to a server or shared resource error

`Error: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.`

`Lstat: CreateFile \\UNC\Server\Path\: Access is denied.`

This error will typically occur when you have multiple Protected Items and each Protected Item is configured to backup a different network path, each with different network credentials.

This error message indicates that there is already an active connection to the network resource using a different username from the same computer.

Windows doesn't allow multiple connections to the same shared resource using different credentials .

#### Solution:

* Create a new account on your NAS that will have access to all of the shared resources.
* [Update the network credentials in each of your Protected Items ](/guides/how-to-backup-windows-network-shares-and-unc-paths.md)to use that single set of credentials.

{% content-ref url="/pages/CUu86ODkLS7am2p8wn7r" %}
[How to Backup Windows Network Shares and UNC Paths](/guides/how-to-backup-windows-network-shares-and-unc-paths.md)
{% endcontent-ref %}

By using the same Username for all connections to a UNC path from the eazyBackup application, you shouldn't run into this error.

This way you will not be trying to open a new connection to the same NAS using different credentials

#### **Create one Username / Password on your NAS for all shared resources:**

`\\UNC\NAS1\Myfiles\`

`\\UNC\NAS1\Documents\`

`\\UNC\NAS1\Shared\`

***

[eazyBackup](https://eazybackup.com)