eazyBackup Knowledge Base
HomeLoginSupportContact
  • eazyBackup Knowledge Base
  • Guides
    • Getting Started Guide
    • Creating Protected Items
    • How to Backup Windows Network Shares and UNC Paths
    • How to Restore Files and Folders
    • Disk Image Backup Guide
    • Disk Image Backup Restore Guide
    • How to backup to a local storage vault (External or Internal Hard Drive)
    • Microsoft 365 Cloud Backup Guide
    • Microsoft 365 Cloud Backup Restore
    • Seed Load Walkthrough
    • eazyBackup Control Panel
    • Delete backup snapshots to reduce Storage Vault size
    • Kroll Pharmacy Management Database Backup
    • How to Backup Dentrix Database to the Cloud
    • How to Backup Patterson Eaglesoft Dental Software
    • Hyper-V Virtual Machine Backup Walkthrough
    • Storage Vault Usage Report
    • Linux Installation Guide (Debian, Ubuntu)
    • Two-Factor Authentication for Backup Accounts
    • Securing your Backup against Ransomware
    • How to move a backup to a new computer
  • Documentation
    • Add and Rename Storage Vaults
    • Available Storage Locations
    • How to Run Manual Backup
    • Backing up Windows Network Shares and UNC Paths
    • Browse Job History
    • Cancel a Running Backup Job
    • Commands
    • Backup Report Email Address
    • Custom Email Reports
    • Deleting a Protected Item
    • Disk Image Backup
    • eazyBackup Software Structure
    • Error “Access to the cloud file is denied” backing up OneDrive
    • Retention Concept
    • Confirm EFS keys are Exported (Windows EFS)
    • Data Encryption – Understanding Our AES-256 Encryption & Key Management
    • eazyBackup Chunking Overview
    • eazyBackup Chunking and Deduplication
    • Storage Vaults
    • Re-scan Unchanged Files
    • Required URLs and Ports for eazyBackup
    • Setting up a New Backup Account (license) in My Dashboard
    • Before and After Commands
    • eazyBackup Hotfix Install
    • Default File / Folder Exclusions From Backup
    • Restore from Deleted Protected Item
    • Random Job Delay – Protected Item Schedule
    • Copy a Protected Item Configuration to New Device
    • Manage Vaults on Protected Items – Add/Remove/Update
    • How to Remove a Registered Device
    • Retention Configuration and Cleanup
    • macOS Installation
    • Windows Installation
    • Linux (Other Distribution)
    • Linux (Red Hat Enterprise Linux (RHEL), CentOS)
    • Linux NAS (Synology, QNAP)
    • “Application-Aware Writer” Backups
    • “Microsoft Exchange Server” Backup
    • “Microsoft Hyper-V” Backup
    • “Microsoft SQL Server” Backup
    • “MySQL” Backup
    • “Program Output” items
    • “Windows Server System State” Backup
    • “Windows System Backup”
    • Silent installation for RMM (Windows advanced)
    • Microsoft 365 Backup
    • VMware vSphere Backup
  • Troubleshooting
    • Cannot proceed – another task needs to finish using the Storage Vault first
    • Change of hardware causes registration dialog to appear
    • Diagnosing Slow Backup Jobs
    • Error “EFS-encrypted files may be unusable once restored”
    • Error “Media is write protected” backing up OneDrive with VSS
    • Error “operation not permitted” macOS
    • Error “The target path ‘X:\WindowsImageBackup’ already exists – please safely remove this direct...
    • Error backing up item exit status 3 Couldn’t create virtual device set: Unknown error 0x80770005
    • Found packs in index but not appearing on disk. Reindex needed
    • Inactive / Abandoned “Running” Jobs
    • Lost connection to local service
    • Lstat: CreateFile \\?\UNC\ backup: Access is denied.
    • Mount path conflict: Can’t mount path inside real directory
    • OneDrive error “The tag present in the reparse point buffer is invalid”
    • Out of memory
    • Shared Memory Provider: Could not open a connection to SQL Server
    • VSS Error: Device is not ready
    • VSS Error: Couldn’t take snapshot. The shadow copy provider had an unexpected error while trying ...
    • Windows Backup encountered an error when writing data to the backup target.
    • Error “Access is denied” when backing up files and folders on Windows
    • Error “local error: tls: record overflow”
    • Microsoft SQL Server backup encountered a VDI error
    • Network Connectivity Errors
    • How to Locate All EFS Encrypted Files for Windows 10 and Server
    • Couldn’t save folder details: fs.TempFile: Access is denied
    • Couldn’t save Office 365 data for account – The requested user is invalid
    • WARNING Data error (cyclic redundancy check) occurred inside byte range
    • Set-Disk : Access Denied During Disk Image Backup
    • The System State encountered a problem: exit status 0xfffffffc
    • Runtime: VirtualAlloc of xx bytes failed with errno=1455 fatal error: out of memory
    • Disk Image Backup – Checking if device is ready: DeviceIoControl: The request could not be performed
    • Checking if device xx is ready: DeviceIoControl: The request failed due to a fatal device hardware..
    • x509 Certificate has expired or is not yet valid
    • Couldn’t load tree/xyz for subdirectory: tree/xyz not present in any index
    • Optimizing snapshot: not present in any index
    • Reading subdirectories of – Open: /Files/Documents/ operation not permitted
    • file truncated (expected xxxx bytes, got 0)
    • WARNING: Node (xxxx) filename.ext’ collision at position xxxx
    • How to easily find disks with read / write errors in Windows
    • Multiple connections to a server or shared resource error
    • Application failed to start because no Qt platform plugin could be initialized
    • OneDrive The cloud operation is not supported on a read-only volume
    • Hyper-V Error: Backing up exit status 1 (skipping)
  • FAQs
    • Account Devices and Billing
    • How can I restore my files to a new computer?
    • How to reset a backup account password
    • Can’t login to eazyBackup – Login information doesn’t work
    • Cloud Storage and Online Backup Service for Protected Health Information
    • How to cancel your eazyBackup subscription
  • eazyBackup Rebranding
    • Backup Client and Control Panel Branding
    • White Label Email Configuration
  • e3 Object Storage
    • e3 Object Storage Pricing FAQs
    • Manage Billing
    • Delete Account
    • How to configure QNAP Hybrid Backup Sync to S3 Compatible Object Storage
    • How to Use Arq Backup with eazyBackup e3 Object Storage
    • How to use Synology Hyper Backup with eazyBackup e3 Object Storage
    • How to use Duplicati with eazyBackup e3 Object Storage
    • How to use rclone with eazyBackup e3 S3 Compatible Object Storage
    • Understanding and Creating a Basic e3 Bucket Policy
    • Creating an e3 Bucket Policy to Allow Specific File Extensions
    • e3 Bucket Lifecycle Rules (Automatic Object Expiration)
Powered by GitBook
On this page
  • Backup Client Branding
  • Company name​
  • Product name​
  • Help URL​
  • EULA
  • Icon (Windows )​
  • Icon (macOS)
  • Logo image (100x32px)
  • Tile image (150x150px)​
  • App icon image (256x256px)​
  • Custom Control Panel Branding
  • Custom Control Panel Domain
  • Header: Page Title​
  • Header Image (100x32px)
  • Header colour
  • Header accent colour
  • Tab icon

Was this helpful?

  1. eazyBackup Rebranding

Backup Client and Control Panel Branding

PreviouseazyBackup RebrandingNextWhite Label Email Configuration

Last updated 21 days ago

Was this helpful?

Backup Client Branding

In this section you can brand the appearance of the desktop client, add an EULA, configure a custom help page and more.

The Client Branding section is for rebranding the desktop client. When you make changes to your branding, it is required to update the desktop clients for the changes to apply. It is possible to update the branding for multiple devices at once using the Bulk Update feature.

Company name​

The backup client will refer to the Company name when making changes within the backup client.

Product name​

The Product name is what the backup client will be named (the shortcut will automatically change to this name). The software will also install in Windows to "C:\Program Files\Product Name"

Help URL​

Setting the Help URL will add a Help tab on the backup client with your URL of choice (not required).

This feature aids in personalizing the backup client and in providing additional assistance to the end customer.

EULA

Add your End User License Agreement during the installation process, displayed in the client software (not required).

Icon (Windows )​

You can set a custom icon used for the software on Windows .

On Windows, the file must be in *.ico format. On macOS, the file must be in *.icns format.

All executables that display an icon to the user, on the desktop, in the Start Menu, or in Windows Explorer/Finder, must carry the icon in ICO/ICNS format as this format can contain one or more small images at multiple sizes and colour depths, such that they may be scaled appropriately.

JPEG files are also supported, we automatically convert them to the required ICO/ICNS format.

The supplied image should have a square shape. We recommend using a 512x512 image as this will preserve the most information when the image is scaled down to smaller sizes.

Icon (macOS)

You can set a custom icon used for the software on macOS. On macOS, the file must be in *.icns format.

JPEG files are also supported, we automatically convert them to the required ICO/ICNS format.

Logo image (100x32px)

This image will be displayed in the upper-left corner of the software.

Tile image (150x150px)​

This image will be displayed in the Windows 10 start menu. The tile background can also be changed using hex format (e.g. #FFFFFF).

App icon image (256x256px)​

This image will be displayed as the icon in package managers, such as in Synology DSM's Package Center. This image will be resized as appropriate based on the package manager relevant to each installer.

Synology's icon cache

Synology DSM has an icon cache in which it stores a copy of the configured icon for a package. When a new copy of an existing or previously-installed package is installed, Synology DSM will use the cached copy of the icon rather than the icon from the new copy of the package. This can cause it to appear as if changes to the "App icon image" branding setting have not been respected; it is actually caused by a stale icon being used by Synology DSM.

To clear the icon cache, follow these steps:

  1. Uninstall the eazyBackup package

  2. SSH into the Synology NAS

  3. Clear the cache using sudo rm -r /var/cache/pkglist.tmp/

  4. Reinstall the eazyBackup package

Custom Control Panel Branding

Custom Control Panel Domain

To provide a private and branded login portal, we generate a unique subdomain for your account. This subdomain is randomly created and does not reveal your company’s identity.

67c8c899.obcbackup.com (Example)

This URL is your dedicated Control Panel URL. To access it using your own domain, you need to create a CNAME record in your DNS settings. This will allow your branded Control Panel to be accessed using your own domain.

Steps to Configure Your CNAME Record:

  1. Log in to Your Domain Registrar Access the DNS management settings for your domain.

  2. Create a New CNAME Record

    • Host: A subdomain of your choice, such as backup.yourdomain.com)

    • Type: CNAME

    • Value (Points to): mysubdomain.obcbackup.com

    • TTL: Leave as default or set to 3600 (1 hour)

  3. Save the Changes After saving, it may take some time for the changes to propagate.

Confirming Your Setup

Once the CNAME record is added, you’ll be able to access your Control Panel using your custom domain. If you experience any issues, please allow up to 24 hours for DNS propagation or contact support for assistance.

The Page Title removes the company name, eazyBackup, and replaces it with your company name. This is visible in the web interface header as well as on the browser tab.

Header Image (100x32px)

You can supply a header image to be displayed in the upper left corner of the Control Panel login page. The accepted file formats are: jpg, jpeg, gif, png, and svg. The header image is also used in the customized email reports.

Header colour

The Header colour replaces the colour in the left section (default is a dark blue colour).

Header accent colour

The Accent colour replaces the colour that highlights the active menu section.

Tab icon

The browser tab icon can also be. Make sure to use an .ico image.


Header: Page Title

​
eazyBackup