Couldn’t save Office 365 data for account – The requested user is invalid
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In your Microsoft 365 backup, you receive an error similar to:
Couldn't save Office 365 data for account email@example.com: Failed to read account email@example.com with id : requested Item not found ErrorInvalidUser The requested user 'email@example.com' is invalid.
This error is caused by a response from the Azure servers that this user does not have a valid ID.
Check that this account has a valid license and check the type of license assigned to this user.
Confirm that this user able to log into the Office 365 website. If this user does not have a license that allows them to login to the O365 website, remove this account from your 365 Protected Item.