HomeLoginSupportContact

Couldn’t save Office 365 data for account – The requested user is invalid

In your Microsoft 365 backup, you receive an error similar to:

Couldn't save Office 365 data for account email@example.com: Failed to read account email@example.com with id : requested Item not found ErrorInvalidUser The requested user 'email@example.com' is invalid.

  • This error is caused by a response from the Azure servers that this user does not have a valid ID.

  • Check that this account has a valid license and check the type of license assigned to this user.

  • Confirm that this user able to log into the Office 365 website. If this user does not have a license that allows them to login to the O365 website, remove this account from your 365 Protected Item.

eazyBackup

PreviousCouldn’t save folder details: fs.TempFile: Access is deniedNextWARNING Data error (cyclic redundancy check) occurred inside byte range

Last updated