# Couldn’t save Office 365 data for account – The requested user is invalid

In your Microsoft 365 backup, you receive an error similar to:

`Couldn't save Office 365 data for account email@example.com: Failed to read account email@example.com with id  : requested Item not found ErrorInvalidUser The requested user 'email@example.com' is invalid.`

* This error is caused by a response from the Azure servers that this user does not have a valid ID.
* Check that this account has a valid license and check the type of license assigned to this user.
* Confirm that this user able to log into the Office 365 website. If this user does not have a license that allows them to login to the O365 website, remove this account from your 365 Protected Item.

***

[eazyBackup](https://eazybackup.com)


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