Couldn’t save Office 365 data for account – The requested user is invalid

In your Microsoft 365 backup, you receive an error similar to:

Couldn't save Office 365 data for account [e-mail]: Failed to read account [e-mail] with id : requested Item not found ErrorInvalidUser The requested user '[e-mail]' is invalid.

• This error is caused by a response from the Azure servers that this user does not have a valid ID.

• Check that this account has a valid license and check the type of license assigned to this user.

• Confirm that this user able to log into the Office 365 website. If this user does not have a license that allows them to login to the O365 website, remove this account from your 365 Protected Item.

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