# Found packs in index but not appearing on disk. Reindex needed

`Found # packs in index but not appearing on disk. Reindex needed! Please contact your support agent for more information. The retention encountered a problem (exit status 1)`

To correct this warning, please complete a re-index and a retention pass of your storage vault:

1.  Open the eazyBackup desktop application
2. Select the 'Settings' tab.
3. Right click on the eazyBackup storage vault
4. Select Advanced -> Rebuild Indexes

The index process can take anywhere from several minutes to hours depending on the size of the vault and the number of snapshots. When the index process is complete, run a retention pass on the storage vault.

1. Open the eazyBackup desktop application
2. Select the 'Settings' tab.
3. Right click on the eazyBackup storage vault
4. Select Advanced -> Apply retention rules now

When the task finishes, re-run your backup and confirm the warning message has been resolved. Please contact our support team if you need additional assistance.

{% embed url="<https://eazybackup.com/wp-content/uploads/2019/10/re-index-vault-apply-retention-rules.mp4?_=1>" %}

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[eazyBackup](https://eazybackup.com)


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