Couldn’t save folder details: fs.TempFile: Access is denied
This error is likely related to the eazyBackup delegate service user having insufficient permissions to to access one of the default temp folder locations.
You will need to switch the eazybackup.delegate service user on this device to use the local system account, or another Windows user of your choice, such as your own account.
Open Windows Services: Press the Windows Key + R
In the Run dialog box type
Services.msc
, press enter
![](https://docs.eazybackup.com/~gitbook/image?url=https%3A%2F%2Feazybackup.com%2Fwp-content%2Fuploads%2F2023%2F03%2FRun-Command-Windows-Services.png&width=768&dpr=4&quality=100&sign=83af73d5&sv=1)
In the list of Windows Services, locate eazyBackup.Delegate
Right click on the eazyBackup.Delegate service, select properties
Click on the Log On tab
Select Log on as: Local System account - or another Windows user of your choice
Click OK
Right click on the eazyBackup.Delegate, select Restart
Run a backup to confirm the issue is resolved
![](https://docs.eazybackup.com/~gitbook/image?url=https%3A%2F%2Feazybackup.com%2Fwp-content%2Fuploads%2F2023%2F03%2FeazyBackup-Services.png&width=768&dpr=4&quality=100&sign=380f3fb5&sv=1)
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