# Hyper-V Error: Backing up exit status 1 (skipping)

`Backing up VM: exit status 1 (skipping)`

`No VMs found, or no permission to enumerate VMs`

The backup client uses two background services, eazybackup.delegate and elevator. The warnings indicate permission-related problems with the delegate service when accessing and managing Hyper-V VMs.

Changing the background service "Log On" user to an account with more permissions will typically resolve the issue.

#### **Steps to change the backup client background service Log On user**

1. **Create or Select a User Account with Sufficient Permissions**:
   * Ensure that the account you want to use has administrative privileges on the Hyper-V host.
   * The account should be part of the local Administrators group and have access to manage Hyper-V and the VMs.
2. **Update the Service Log On User**:
   * Open the **Services** management console by typing `services.msc` in the Start menu search box and pressing Enter.
   * Locate the **eazyBackup delegate service** in the list of services.
   * Right-click on the service and select **Properties**.
   * Go to the **Log On** tab.
   * Select **This account** and enter the username and password for the account with higher permissions.
   * Click **OK** and then **Apply** to save the changes.
3. **Restart the Service**:
   * In the Services management console, right-click on the **eazyBackup delegate Service** and select **Restart**.

![](https://eazybackup.com/wp-content/uploads/2024/05/eazybackup_delegate_service.png)

![](https://eazybackup.com/wp-content/uploads/2024/05/eazybackup_delegate_service_browse.png)

![](https://eazybackup.com/wp-content/uploads/2024/05/eazybackup_delegate_service_advanced.png)

![](https://eazybackup.com/wp-content/uploads/2024/05/eazybackup_delegate_service_find.png)

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