> For the complete documentation index, see [llms.txt](https://docs.eazybackup.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eazybackup.com/faqs/cant-login-to-eazybackup-login-information-doesnt-work.md). # Can’t login to eazyBackup – Login information doesn’t work Please ensure you’re using the correct login information. Customers may optionally have a unique username/password for each backup account and a separate login for the client area. ### **Backup Account** You may have one or multiple backup accounts, each with a unique username and password. The backup account username/password you choose can only be used within the eazyBackup software and may not be used to login to the client area of our website. Follow [these steps](/faqs/how-to-reset-a-backup-account-password.md) to change a backup account password: {% content-ref url="/pages/stpdohdQPyRqNUBcTywE" %} [How to reset a backup account password](/faqs/how-to-reset-a-backup-account-password.md) {% endcontent-ref %} ### **Client Area** When you purchase the eazyBackup service, your email is used to create a new account for billing and support services. Your account email is used only to access the [client area](https://eazybackup.ca/accounts/) only and will not work when attempting to log into the eazyBackup software. Use the "Forgot Password" link on the client are login page to reset the billing account password. *** [eazyBackup](https://eazybackup.com) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.eazybackup.com/faqs/cant-login-to-eazybackup-login-information-doesnt-work.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.