# Can’t login to eazyBackup – Login information doesn’t work

Please ensure you’re using the correct login information. Customers may optionally have a unique username/password for each backup account and a separate login for the client area.

### **Backup Account**

You may have one or multiple backup accounts, each with a unique username and password. The backup account username/password you choose can only be used within the eazyBackup software and may not be used to login to the client area of our website. 

Follow [these steps](https://docs.eazybackup.com/faqs/how-to-reset-a-backup-account-password) to change a backup account password: 

{% content-ref url="how-to-reset-a-backup-account-password" %}
[how-to-reset-a-backup-account-password](https://docs.eazybackup.com/faqs/how-to-reset-a-backup-account-password)
{% endcontent-ref %}

### **Client Area**

When you purchase the eazyBackup service, your email is used to create a new account for billing and support services.

Your account email is used only to access the [client area](https://eazybackup.ca/accounts/) only and will not work when attempting to log into the eazyBackup software. Use the "Forgot Password" link on the client are login page to reset the billing account password.

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[eazyBackup](https://eazybackup.com)