# Inactive / Abandoned “Running” Jobs

**Error:** `This job was thought to have stopped, but it seems to still be running.`

eazyBackup on the customer PC is responsible for closing-off a job log, there are certain situations where a job would be left in "Running" state indefinitely, for e.g., If the PC is shut down unexpectedly.

#### To clear old, inactive "Running" jobs, you can try the following solution or contact support for assistance:

* **Solution:**
  * The vault in use must be unlocked before new jobs can proceed. Run a retention pass on the storage vault to cancel abandoned / inactive jobs and unlock the vault - From the Settings Panel, right click on the Storage vault in use -> Advanced -> Apply retention rules now<br>

    <figure><img src="https://eazybackup.com/wp-content/uploads/backup-retention-pass.png" alt="" width="563"><figcaption></figcaption></figure>
  * Once the retention pass has been completed, try running a new backup job on the same device.
* If the backup still fails after running the retention pass, please contact support and request the abandoned job to cancelled.&#x20;

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