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  • eazyBackup Knowledge Base
  • Guides
    • Getting Started Guide
    • Creating Protected Items
    • How to Backup Windows Network Shares and UNC Paths
    • How to Restore Files and Folders
    • Disk Image Backup Guide
    • Disk Image Backup Restore Guide
    • How to backup to a local storage vault (External or Internal Hard Drive)
    • Microsoft 365 Cloud Backup Guide
    • Microsoft 365 Cloud Backup Restore
    • Seed Load Walkthrough
    • eazyBackup Control Panel
    • Delete backup snapshots to reduce Storage Vault size
    • Kroll Pharmacy Management Database Backup
    • How to Backup Dentrix Database to the Cloud
    • How to Backup Patterson Eaglesoft Dental Software
    • Hyper-V Virtual Machine Backup Walkthrough
    • Storage Vault Usage Report
    • Linux Installation Guide (Debian, Ubuntu)
    • Two-Factor Authentication for Backup Accounts
    • Securing your Backup against Ransomware
    • How to move a backup to a new computer
  • Documentation
    • Add and Rename Storage Vaults
    • Available Storage Locations
    • How to Run Manual Backup
    • Backing up Windows Network Shares and UNC Paths
    • Browse Job History
    • Cancel a Running Backup Job
    • Commands
    • Backup Report Email Address
    • Custom Email Reports
    • Deleting a Protected Item
    • Disk Image Backup
    • eazyBackup Software Structure
    • Error “Access to the cloud file is denied” backing up OneDrive
    • Retention Concept
    • Confirm EFS keys are Exported (Windows EFS)
    • Data Encryption – Understanding Our AES-256 Encryption & Key Management
    • eazyBackup Chunking Overview
    • eazyBackup Chunking and Deduplication
    • Storage Vaults
    • Re-scan Unchanged Files
    • Required URLs and Ports for eazyBackup
    • Setting up a New Backup Account (license) in My Dashboard
    • Before and After Commands
    • eazyBackup Hotfix Install
    • Default File / Folder Exclusions From Backup
    • Restore from Deleted Protected Item
    • Random Job Delay – Protected Item Schedule
    • Copy a Protected Item Configuration to New Device
    • Manage Vaults on Protected Items – Add/Remove/Update
    • How to Remove a Registered Device
    • Retention Configuration and Cleanup
    • macOS Installation
    • Windows Installation
    • Linux (Other Distribution)
    • Linux (Red Hat Enterprise Linux (RHEL), CentOS)
    • Linux NAS (Synology, QNAP)
    • “Application-Aware Writer” Backups
    • “Microsoft Exchange Server” Backup
    • “Microsoft Hyper-V” Backup
    • “Microsoft SQL Server” Backup
    • “MySQL” Backup
    • “Program Output” items
    • “Windows Server System State” Backup
    • “Windows System Backup”
    • Silent installation for RMM (Windows advanced)
    • Microsoft 365 Backup
    • VMware vSphere Backup
  • Troubleshooting
    • Cannot proceed – another task needs to finish using the Storage Vault first
    • Change of hardware causes registration dialog to appear
    • Diagnosing Slow Backup Jobs
    • Error “EFS-encrypted files may be unusable once restored”
    • Error “Media is write protected” backing up OneDrive with VSS
    • Error “operation not permitted” macOS
    • Error “The target path ‘X:\WindowsImageBackup’ already exists – please safely remove this direct...
    • Error backing up item exit status 3 Couldn’t create virtual device set: Unknown error 0x80770005
    • Found packs in index but not appearing on disk. Reindex needed
    • Inactive / Abandoned “Running” Jobs
    • Lost connection to local service
    • Lstat: CreateFile \\?\UNC\ backup: Access is denied.
    • Mount path conflict: Can’t mount path inside real directory
    • OneDrive error “The tag present in the reparse point buffer is invalid”
    • Out of memory
    • Shared Memory Provider: Could not open a connection to SQL Server
    • VSS Error: Device is not ready
    • VSS Error: Couldn’t take snapshot. The shadow copy provider had an unexpected error while trying ...
    • Windows Backup encountered an error when writing data to the backup target.
    • Error “Access is denied” when backing up files and folders on Windows
    • Error “local error: tls: record overflow”
    • Microsoft SQL Server backup encountered a VDI error
    • Network Connectivity Errors
    • How to Locate All EFS Encrypted Files for Windows 10 and Server
    • Couldn’t save folder details: fs.TempFile: Access is denied
    • Couldn’t save Office 365 data for account – The requested user is invalid
    • WARNING Data error (cyclic redundancy check) occurred inside byte range
    • Set-Disk : Access Denied During Disk Image Backup
    • The System State encountered a problem: exit status 0xfffffffc
    • Runtime: VirtualAlloc of xx bytes failed with errno=1455 fatal error: out of memory
    • Disk Image Backup – Checking if device is ready: DeviceIoControl: The request could not be performed
    • Checking if device xx is ready: DeviceIoControl: The request failed due to a fatal device hardware..
    • x509 Certificate has expired or is not yet valid
    • Couldn’t load tree/xyz for subdirectory: tree/xyz not present in any index
    • Optimizing snapshot: not present in any index
    • Reading subdirectories of – Open: /Files/Documents/ operation not permitted
    • file truncated (expected xxxx bytes, got 0)
    • WARNING: Node (xxxx) filename.ext’ collision at position xxxx
    • How to easily find disks with read / write errors in Windows
    • Multiple connections to a server or shared resource error
    • Application failed to start because no Qt platform plugin could be initialized
    • OneDrive The cloud operation is not supported on a read-only volume
    • Hyper-V Error: Backing up exit status 1 (skipping)
  • FAQs
    • Account Devices and Billing
    • How can I restore my files to a new computer?
    • How to reset a backup account password
    • Can’t login to eazyBackup – Login information doesn’t work
    • Cloud Storage and Online Backup Service for Protected Health Information
    • How to cancel your eazyBackup subscription
  • eazyBackup Rebranding
    • Backup Client and Control Panel Branding
    • White Label Email Configuration
  • e3 Object Storage
    • e3 Object Storage Pricing FAQs
    • Manage Billing
    • Delete Account
    • How to configure QNAP Hybrid Backup Sync to S3 Compatible Object Storage
    • How to Use Arq Backup with eazyBackup e3 Object Storage
    • How to use Synology Hyper Backup with eazyBackup e3 Object Storage
    • How to use Duplicati with eazyBackup e3 Object Storage
    • How to use rclone with eazyBackup e3 S3 Compatible Object Storage
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  1. Documentation

Microsoft 365 Backup

The "Microsoft Office 365" Protected Item type allows you to back up data from your Office 365 cloud account. The backup job runs on a local device, using eazyBackup's client-side encryption, compression and deduplication to store data efficiently.

The following Office 365 services are supported:

  • Exchange Online

    • Mailbox (Email)

    • Calendar

    • Contacts

  • Sites

    • SharePoint

    • OneDrive for Business

    • Teams Files

NOTE: Microsoft Online Services are responsible for the availability of the Office 365 online service and meeting their SLA guarantees. There are first-party archival and history solutions such as Retention Policy and Litigation Hold. Back up your Office 365 cloud account, for purposes of data safety; redundancy; resilience to tampering, misconfiguration, and accidental loss; legal compliance; unified reporting with other backup sources; and ease of restoring single items.

Office 365 Services

Services

Backup

Restore to Local

Restore to Cloud

Supported

Not Supported

Exchange Online

Mailbox (Email)

Yes

Yes

Yes

Active users, shared mailboxes

Guest users, Deleted users, Discovery mailbox, Archive mailbox, Journal mailbox, Outlook group mailboxes

Calendar

Yes

Yes

Yes

Restore to local:JSON format

Contacts

Yes

Yes

Yes

Restore to local:JSON format

Tasks

No

No

No

SharePoint Online

Sites

Yes

Yes

No

Restore lists, documents and pages individually

Lists

Yes

Yes

Yes

Pages

Yes

Yes

No

OneDrive for Business

Document Library (Word, Excel, PowerPoint, OneNote)

Yes

Yes

Yes

Displayed under "Documents" in associated SharePoint site

Teams

Files

Yes

Yes

Yes

Displayed under "Documents" in associated SharePoint site

Chat

No

No

No

Calendar

No

No

No

Meetings

No

No

No

Call

No

No

No

Authentication

For backups, grant eazyBackup the ability to read data from your Office 365 account. Please pay attention to the credentials provided as a significant amount of access to the Office 365 organization occurs. This grant is done by creating an "Application" inside Azure AD. This application can be created automatically or manually.

Automatic application registration

Click the "Azure Active Directory" button. This opens a registration application wizard dialog that steps you through the process to automatically register. Authenticate with Azure as a top-level

Manual application registration

If you are unable to use the automatic application registration, you can register the application manually via the Azure AD web interface via the following steps:

  1. Register a branded application inside the Azure Active Directory panel:

  • Click "Azure Active directory"

  • Click "App registrations" > "New registration"

  • Enter an application name (e.g. "eazyBackup"). The other options can be left as default

  • Click the "Register" button.

  • Copy the Application (client) ID field into eazyBackup's Application ID field

  • Copy the Directory (tenant) ID field into eazyBackup's Tenant ID field

    • Ensure that there are no extra spaces in the field after the Tenant ID

  • Register an authentication secret for the application:

  • Click the "Certificates & secrets" left-hand tab

  • In the "Client secrets" section, click the "New client secret" button

  • Create a new secret

    • Specify any name (e.g. "eazyBackup credentials") and any expiry (e.g. "Forever / No expiry")

  • Copy the Value column into eazyBackup's Application Secret field

  • Grant this application permission to read Office 365 data:

    • Click the "API permissions" left-hand tab

    • Click the "Add a permission" button

Find and add the following permissions:

  • "APIs my organization uses" > "Office 365 Exchange Online" > Application permissions > ...

    • "Other permissions" > full_access_as_app

  • "Microsoft APIs" > "Microsoft Graph" > Application permissions > ...

Application.Read.All
Calendars.Read
ChannelMessage.Read.All
Contacts.Read
Directory.Read.All
Files.Read.All
Files.ReadWrite.All
Group.Read.All
GroupMember.Read.All
Mail.Read
Notes.Read.All
Reports.Read.All
Sites.FullControl.All
Sites.Manage.All
Sites.Read.All
Sites.ReadWrite.All
TeamMember.Read.All
TeamMember.ReadWrite.All
User.Read.Alle code
  • Application.Read.All

  • Calendars.Read

  • ChannelMessage.Read.All

  • Contacts.Read

  • Directory.Read.All

  • Files.Read.All

  • Files.ReadWrite.All

  • Group.Read.All

  • GroupMember.Read.All

  • Mail.Read

  • Notes.Read.All

  • Reports.Read.All

  • Sites.FullControl.All

  • Sites.Manage.All

  • Sites.Read.All

  • Sites.ReadWrite.All

  • TeamMember.Read.All

  • TeamMember.ReadWrite.All

  • User.Read.All

  • Back on the API permissions page, click the top "Grant admin consent for (My Organization Name)" button

The authentication details are automatically populated in the desktop app, use the "Test Connection" button to validate the Office 365 credentials.

Configuring selections

eazyBackup supports backing up different items from your Office 365 account. Use the pencil button in the desktop app to configure which mailboxes and sites will be backed up. Make separate selections for both mailboxes and sites using the dropdown arrow beside the plus button.

User has the following options for backups:

  • Back up all mailboxes/sites

  • Back up only the selected mailboxes/sites

  • Back up all mailboxes/sites except for the selected ones

When selecting users or sites for backup, the first dialog shows your current selection. Inside the first dialog, click the plus button to open a second dialog, to find users and sites from the Office 365 server.

The Search field in the second dialog box can be used to quickly filter for a known user or site.

When selecting users, the dialog also shows groups (Azure AD groups of user accounts). If you select a group, eazyBackup will backup all the mailboxes for user accounts belonging to this group.

eazyBackup supports Azure AD groups of user accounts, but does not currently support Outlook groups. If email messages are in an Outlook group, eazyBackup will not be able to to back them up. You can see the Outlook groups via the Sites view, but group messages are not included via the Sites backup job.

The only mailboxes available for selection are:

  • Active Users (as shown in the Office 365 Admin Center), and

  • Shared Mailboxes (created with an Exchange E5 license plan or higher).

    • eazyBackup supports backing up Shared Mailboxes. Shared Mailboxes are counted as a full separate mailbox for the purposes of billing, regardless of the number of other accounts with access to the Shared Mailboxes.

The Protected Item configuration is also available remotely via the control panel web interface. Remote configuration from the panel can be used when the device is online with a live-connection to the service.


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Last updated 10 months ago

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