eazyBackup Knowledge Base
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  • eazyBackup Knowledge Base
  • Guides
    • Getting Started Guide
    • Creating Protected Items
    • How to Backup Windows Network Shares and UNC Paths
    • How to Restore Files and Folders
    • Disk Image Backup Guide
    • Disk Image Backup Restore Guide
    • How to backup to a local storage vault (External or Internal Hard Drive)
    • Microsoft 365 Cloud Backup Guide
    • Microsoft 365 Cloud Backup Restore
    • Seed Load Walkthrough
    • eazyBackup Control Panel
    • Delete backup snapshots to reduce Storage Vault size
    • Kroll Pharmacy Management Database Backup
    • How to Backup Dentrix Database to the Cloud
    • How to Backup Patterson Eaglesoft Dental Software
    • Hyper-V Virtual Machine Backup Walkthrough
    • Storage Vault Usage Report
    • Linux Installation Guide (Debian, Ubuntu)
    • Two-Factor Authentication for Backup Accounts
    • Securing your Backup against Ransomware
    • How to move a backup to a new computer
  • Documentation
    • Add and Rename Storage Vaults
    • Available Storage Locations
    • How to Run Manual Backup
    • Backing up Windows Network Shares and UNC Paths
    • Browse Job History
    • Cancel a Running Backup Job
    • Commands
    • Backup Report Email Address
    • Custom Email Reports
    • Deleting a Protected Item
    • Disk Image Backup
    • eazyBackup Software Structure
    • Error “Access to the cloud file is denied” backing up OneDrive
    • Retention Concept
    • Confirm EFS keys are Exported (Windows EFS)
    • Data Encryption – Understanding Our AES-256 Encryption & Key Management
    • eazyBackup Chunking Overview
    • eazyBackup Chunking and Deduplication
    • Storage Vaults
    • Re-scan Unchanged Files
    • Required URLs and Ports for eazyBackup
    • Setting up a New Backup Account (license) in My Dashboard
    • Before and After Commands
    • eazyBackup Hotfix Install
    • Default File / Folder Exclusions From Backup
    • Restore from Deleted Protected Item
    • Random Job Delay – Protected Item Schedule
    • Copy a Protected Item Configuration to New Device
    • Manage Vaults on Protected Items – Add/Remove/Update
    • How to Remove a Registered Device
    • Retention Configuration and Cleanup
    • macOS Installation
    • Windows Installation
    • Linux (Other Distribution)
    • Linux (Red Hat Enterprise Linux (RHEL), CentOS)
    • Linux NAS (Synology, QNAP)
    • “Application-Aware Writer” Backups
    • “Microsoft Exchange Server” Backup
    • “Microsoft Hyper-V” Backup
    • “Microsoft SQL Server” Backup
    • “MySQL” Backup
    • “Program Output” items
    • “Windows Server System State” Backup
    • “Windows System Backup”
    • Silent installation for RMM (Windows advanced)
    • Microsoft 365 Backup
    • VMware vSphere Backup
  • Troubleshooting
    • Cannot proceed – another task needs to finish using the Storage Vault first
    • Change of hardware causes registration dialog to appear
    • Diagnosing Slow Backup Jobs
    • Error “EFS-encrypted files may be unusable once restored”
    • Error “Media is write protected” backing up OneDrive with VSS
    • Error “operation not permitted” macOS
    • Error “The target path ‘X:\WindowsImageBackup’ already exists – please safely remove this direct...
    • Error backing up item exit status 3 Couldn’t create virtual device set: Unknown error 0x80770005
    • Found packs in index but not appearing on disk. Reindex needed
    • Inactive / Abandoned “Running” Jobs
    • Lost connection to local service
    • Lstat: CreateFile \\?\UNC\ backup: Access is denied.
    • Mount path conflict: Can’t mount path inside real directory
    • OneDrive error “The tag present in the reparse point buffer is invalid”
    • Out of memory
    • Shared Memory Provider: Could not open a connection to SQL Server
    • VSS Error: Device is not ready
    • VSS Error: Couldn’t take snapshot. The shadow copy provider had an unexpected error while trying ...
    • Windows Backup encountered an error when writing data to the backup target.
    • Error “Access is denied” when backing up files and folders on Windows
    • Error “local error: tls: record overflow”
    • Microsoft SQL Server backup encountered a VDI error
    • Network Connectivity Errors
    • How to Locate All EFS Encrypted Files for Windows 10 and Server
    • Couldn’t save folder details: fs.TempFile: Access is denied
    • Couldn’t save Office 365 data for account – The requested user is invalid
    • WARNING Data error (cyclic redundancy check) occurred inside byte range
    • Set-Disk : Access Denied During Disk Image Backup
    • The System State encountered a problem: exit status 0xfffffffc
    • Runtime: VirtualAlloc of xx bytes failed with errno=1455 fatal error: out of memory
    • Disk Image Backup – Checking if device is ready: DeviceIoControl: The request could not be performed
    • Checking if device xx is ready: DeviceIoControl: The request failed due to a fatal device hardware..
    • x509 Certificate has expired or is not yet valid
    • Couldn’t load tree/xyz for subdirectory: tree/xyz not present in any index
    • Optimizing snapshot: not present in any index
    • Reading subdirectories of – Open: /Files/Documents/ operation not permitted
    • file truncated (expected xxxx bytes, got 0)
    • WARNING: Node (xxxx) filename.ext’ collision at position xxxx
    • How to easily find disks with read / write errors in Windows
    • Multiple connections to a server or shared resource error
    • Application failed to start because no Qt platform plugin could be initialized
    • OneDrive The cloud operation is not supported on a read-only volume
    • Hyper-V Error: Backing up exit status 1 (skipping)
  • FAQs
    • Account Devices and Billing
    • How can I restore my files to a new computer?
    • How to reset a backup account password
    • Can’t login to eazyBackup – Login information doesn’t work
    • Cloud Storage and Online Backup Service for Protected Health Information
    • How to cancel your eazyBackup subscription
  • eazyBackup Rebranding
    • Backup Client and Control Panel Branding
    • White Label Email Configuration
  • e3 Object Storage
    • e3 Object Storage Pricing FAQs
    • Manage Billing
    • Delete Account
    • How to configure QNAP Hybrid Backup Sync to S3 Compatible Object Storage
    • How to Use Arq Backup with eazyBackup e3 Object Storage
    • How to use Synology Hyper Backup with eazyBackup e3 Object Storage
    • How to use Duplicati with eazyBackup e3 Object Storage
    • How to use rclone with eazyBackup e3 S3 Compatible Object Storage
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  • General tab
  • Storage tab
  • Commands
  • Encryption

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  1. Documentation

Storage Vaults

General tab


On the 'General' tab, you can give a name to the Storage Vault. You can use any name; if you have multiple Storage Vaults within an account, we would recommend using a name that identifies the content and/or purpose of the particular Storage Vault.

On this tab, you can also configure a retention policy for the Storage Vault.

Quota (Storage Vault)

When a backup job is performed, the total size of the Storage Vault is measured and checked against your quota limit. As the job proceeds, the amount of uploaded data is compared against the remaining available size, and the backup job will be aborted once reaching this limit.

After a quota has been exceeded

A backup job that is abandoned as a result of reaching its Storage Vault quota does not remove the chunks that were uploaded to the Storage Vault. Future backup jobs will almost certainly fail immediately. In this situation, you have two choices:

  1. Contact eazyBackup to increase your Storage Vault quota and retry the backup. This will cause any existing chunks in the vault to be re-used, accelerating the backup quickly up to the point where it was interrupted; or

  2. Use the "Apply retention rules now" feature to clear unused chunks from the Storage Vault. This will reduce the data size within the Storage Vault and allow future backups to proceed

You should choose one of the two options depending on your particular situation.

Storage tab


On the "Storage" tab, you can configure the data storage location for this Storage Vault. A number of types are available, including local disk storage, network accounts, and cloud storage providers.

Commands


Encryption


eazyBackup automatically enables encryption for all Storage Vaults. This is not customizable; the "Encryption" tab solely serves to indicate that fact.

Storage Vault encryption is initialized upon first-use. You can use this tab to tell whether a Storage Vault has been initialized with an encryption key and when the initialization was performed (according to records in the user account profile).


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Last updated 11 months ago

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The "Commands" feature on a Protected Item works the same way as for "Commands" on a Storage Vault or on a Schedule. For more information about the Commands feature, please see the .

Commands article
Commands
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