Couldn’t load tree/xyz for subdirectory: tree/xyz not present in any index
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Couldn't load <tree/xyz>; for subdirectory '': <tree/xyz> not present in any index
Open the eazyBackup desktop application
Select the 'Settings' tab.
Right click on the eazyBackup storage vault
Select Advanced -> Rebuild Indexes
The index process can take anywhere from several minutes to hours depending on the size of the vault and the number of snapshots.
Open the eazyBackup desktop application
Select the 'Settings' tab.
Right click on the eazyBackup storage vault
Select Advanced -> Apply retention rules now
When the task finishes, re-run your backup and confirm the warning message has been resolved.
Please contact our support team if you need additional assistance.