# Couldn’t load tree/xyz for subdirectory: tree/xyz not present in any index

`Couldn't load <tree/xyz>; for subdirectory '': <tree/xyz> not present in any index`

#### To correct this warning, please complete a re-index and a retention pass of your storage vault:

* Open the eazyBackup desktop application
* Select the 'Settings' tab.
* Right click on the eazyBackup storage vault
* Select Advanced -> Rebuild Indexes

The index process can take anywhere from several minutes to hours depending on the size of the vault and the number of snapshots.&#x20;

#### When the index process is complete, run a retention pass on the storage vault.

* Open the eazyBackup desktop application
* Select the 'Settings' tab.
* Right click on the eazyBackup storage vault
* Select Advanced -> Apply retention rules now

When the task finishes, re-run your backup and confirm the warning message has been resolved.&#x20;

Please contact our support team if you need additional assistance.

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