> For the complete documentation index, see [llms.txt](https://docs.eazybackup.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eazybackup.com/troubleshooting/lost-connection-to-local-service.md).

# Lost connection to local service

**The following error is displayed when opening eazyBackup:**

`"Lost connection to local service.`\
`Post /auth: open \.\pipe{backup.delegate Background Service}: The system cannot find the file specified."`

This error indicates that the background service (eazyBackup delegate service) is either not running in the background or not present.

#### To resolve this issue, please restart the background services:

From the Windows search box type `services.msc` and open the Services App.

<img src="https://eazybackup.com/wp-content/uploads/2019/11/Services-App.png" alt="" width="563">

Locate the eazyBackup Delegate and Elevator services.

Select each of the services and click the Restart button in the left side menu.

Verify that the service status shows Running after restarting both the delegate and elevator services.

<img src="https://eazybackup.com/wp-content/uploads/2019/11/eazyBackup-Services.png" alt="" width="563">

At this point you should be able to open eazyBackup normally from the start menu shortcut.

<img src="https://eazybackup.com/wp-content/uploads/2019/11/eazyBackup-login.png" alt="" width="375">

***

[eazyBackup](https://eazybackup.com)