eazyBackup Knowledge Base
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  • eazyBackup Knowledge Base
  • Guides
    • Getting Started Guide
    • Creating Protected Items
    • How to Backup Windows Network Shares and UNC Paths
    • How to Restore Files and Folders
    • Disk Image Backup Guide
    • Disk Image Backup Restore Guide
    • How to backup to a local storage vault (External or Internal Hard Drive)
    • Microsoft 365 Cloud Backup Guide
    • Microsoft 365 Cloud Backup Restore
    • Seed Load Walkthrough
    • eazyBackup Control Panel
    • Delete backup snapshots to reduce Storage Vault size
    • Kroll Pharmacy Management Database Backup
    • How to Backup Dentrix Database to the Cloud
    • How to Backup Patterson Eaglesoft Dental Software
    • Hyper-V Virtual Machine Backup Walkthrough
    • Storage Vault Usage Report
    • Linux Installation Guide (Debian, Ubuntu)
    • Two-Factor Authentication for Backup Accounts
    • Securing your Backup against Ransomware
    • How to move a backup to a new computer
  • Documentation
    • Add and Rename Storage Vaults
    • Available Storage Locations
    • How to Run Manual Backup
    • Backing up Windows Network Shares and UNC Paths
    • Browse Job History
    • Cancel a Running Backup Job
    • Commands
    • Backup Report Email Address
    • Custom Email Reports
    • Deleting a Protected Item
    • Disk Image Backup
    • eazyBackup Software Structure
    • Error “Access to the cloud file is denied” backing up OneDrive
    • Retention Concept
    • Confirm EFS keys are Exported (Windows EFS)
    • Data Encryption – Understanding Our AES-256 Encryption & Key Management
    • eazyBackup Chunking Overview
    • eazyBackup Chunking and Deduplication
    • Storage Vaults
    • Re-scan Unchanged Files
    • Required URLs and Ports for eazyBackup
    • Setting up a New Backup Account (license) in My Dashboard
    • Before and After Commands
    • eazyBackup Hotfix Install
    • Default File / Folder Exclusions From Backup
    • Restore from Deleted Protected Item
    • Random Job Delay – Protected Item Schedule
    • Copy a Protected Item Configuration to New Device
    • Manage Vaults on Protected Items – Add/Remove/Update
    • How to Remove a Registered Device
    • Retention Configuration and Cleanup
    • macOS Installation
    • Windows Installation
    • Linux (Other Distribution)
    • Linux (Red Hat Enterprise Linux (RHEL), CentOS)
    • Linux NAS (Synology, QNAP)
    • “Application-Aware Writer” Backups
    • “Microsoft Exchange Server” Backup
    • “Microsoft Hyper-V” Backup
    • “Microsoft SQL Server” Backup
    • “MySQL” Backup
    • “Program Output” items
    • “Windows Server System State” Backup
    • “Windows System Backup”
    • Silent installation for RMM (Windows advanced)
    • Microsoft 365 Backup
    • VMware vSphere Backup
  • Troubleshooting
    • Cannot proceed – another task needs to finish using the Storage Vault first
    • Change of hardware causes registration dialog to appear
    • Diagnosing Slow Backup Jobs
    • Error “EFS-encrypted files may be unusable once restored”
    • Error “Media is write protected” backing up OneDrive with VSS
    • Error “operation not permitted” macOS
    • Error “The target path ‘X:\WindowsImageBackup’ already exists – please safely remove this direct...
    • Error backing up item exit status 3 Couldn’t create virtual device set: Unknown error 0x80770005
    • Found packs in index but not appearing on disk. Reindex needed
    • Inactive / Abandoned “Running” Jobs
    • Lost connection to local service
    • Lstat: CreateFile \\?\UNC\ backup: Access is denied.
    • Mount path conflict: Can’t mount path inside real directory
    • OneDrive error “The tag present in the reparse point buffer is invalid”
    • Out of memory
    • Shared Memory Provider: Could not open a connection to SQL Server
    • VSS Error: Device is not ready
    • VSS Error: Couldn’t take snapshot. The shadow copy provider had an unexpected error while trying ...
    • Windows Backup encountered an error when writing data to the backup target.
    • Error “Access is denied” when backing up files and folders on Windows
    • Error “local error: tls: record overflow”
    • Microsoft SQL Server backup encountered a VDI error
    • Network Connectivity Errors
    • How to Locate All EFS Encrypted Files for Windows 10 and Server
    • Couldn’t save folder details: fs.TempFile: Access is denied
    • Couldn’t save Office 365 data for account – The requested user is invalid
    • WARNING Data error (cyclic redundancy check) occurred inside byte range
    • Set-Disk : Access Denied During Disk Image Backup
    • The System State encountered a problem: exit status 0xfffffffc
    • Runtime: VirtualAlloc of xx bytes failed with errno=1455 fatal error: out of memory
    • Disk Image Backup – Checking if device is ready: DeviceIoControl: The request could not be performed
    • Checking if device xx is ready: DeviceIoControl: The request failed due to a fatal device hardware..
    • x509 Certificate has expired or is not yet valid
    • Couldn’t load tree/xyz for subdirectory: tree/xyz not present in any index
    • Optimizing snapshot: not present in any index
    • Reading subdirectories of – Open: /Files/Documents/ operation not permitted
    • file truncated (expected xxxx bytes, got 0)
    • WARNING: Node (xxxx) filename.ext’ collision at position xxxx
    • How to easily find disks with read / write errors in Windows
    • Multiple connections to a server or shared resource error
    • Application failed to start because no Qt platform plugin could be initialized
    • OneDrive The cloud operation is not supported on a read-only volume
    • Hyper-V Error: Backing up exit status 1 (skipping)
  • FAQs
    • Account Devices and Billing
    • How can I restore my files to a new computer?
    • How to reset a backup account password
    • Can’t login to eazyBackup – Login information doesn’t work
    • Cloud Storage and Online Backup Service for Protected Health Information
    • How to cancel your eazyBackup subscription
  • eazyBackup Rebranding
    • Backup Client and Control Panel Branding
    • White Label Email Configuration
  • e3 Object Storage
    • e3 Object Storage Pricing FAQs
    • Manage Billing
    • Delete Account
    • How to configure QNAP Hybrid Backup Sync to S3 Compatible Object Storage
    • How to Use Arq Backup with eazyBackup e3 Object Storage
    • How to use Synology Hyper Backup with eazyBackup e3 Object Storage
    • How to use Duplicati with eazyBackup e3 Object Storage
    • How to use rclone with eazyBackup e3 S3 Compatible Object Storage
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On this page
  • Windows
  • System Requirements
  • Installation
  • Upgrading
  • Uninstall

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  1. Documentation

Windows Installation

Windows

System Requirements

  • x86_32+SSE2 or x86_64 CPU architecture

  • Minimum 1024x600 screen resolution

  • Windows Vista, 7, 8, 8.1, 10, or newer

  • Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, or newer

Microsoft will end Extended support for Windows 7, Server 2008, and Server 2008 R2 in early January 2020. Future versions of eazyBackup may drop support for older versions of Windows no longer under active security support from Microsoft.

Not compatible with Windows XP (released 2001)

At the time of writing, there is no version of eazyBackup available for Windows XP / Server 2003. All versions of eazyBackup rely heavily on features that were only introduced in Windows Vista / Server 2008.

Windows XP / Server 2003 no longer receives security patches from Microsoft. It is unsafe to connect such a machine to the internet. If you are attempting to supply backup services to a customer in this situation, you should arrange to first upgrade their operating system with urgency.

Despite the above warning, our company would like to support as many platforms as possible. It might become supported in the future.

Workarounds

You can work around this issue by:

  • installing eazyBackup on another machine, and then backup the XP machine over the network; or

  • virtualizing the XP machine, and backing up the VM guest from the VM host. This also allows you to remove internet access from the XP machine.

Installation

You should now have a .zip file which contains the installer. Right click the .zip file and choose 'Extract Here'

The .zip archive contains two files, install.dat & install.exe. Right click the 'install.exe' choose Run as administrator.

"Do you want this app to make changes to your device?" Click Yes.

When you complete the install, eazyBackup asks for your account details the first time you open the program.

Silent install (advanced)

eazyBackup allows you to install and configure the software silently, by running install.exe /CONFIGURE=user:password via your remote management software.

Service account

eazyBackup 18.6.0 and later automatically create a Virtual Account (NT SERVICE\backup.delegate) with all necessary permissions to back up files on the PC.

Isolating eazyBackup under a Virtual Account is supported on Windows 7 or later, and Windows Server 2008 R2 or later when that server is not a Domain Controller. On other machines (e.g. Windows Server 2008 RTM, and domain controllers) the backup service will run as LOCAL SYSTEM by default.

On a Domain Controller running Windows Server 2008 R2 or later, we recommend configuring a Managed Service Account inside Active Directory for the backup service. This allows you to isolate the backup service permissions in a password-less service account. You should apply this to the backup.delegate service (but not the backup.elevator service, used for software updates).

Upgrading

The installer will safely remove and upgrade any prior version of eazyBackup, including those with a different software branding.

If the product name is changed as a result of the installation process, the newly-branded software may be installed into the old-branded directory name. You can avoid this issue by completely uninstalling and reinstalling the software.

Silent upgrade (advanced)

You can silently upgrade the software remotely via the eazyBackup Server interface, or by running install.exe /S via your remote management software.

Service account

In eazyBackup 19.3.0 and later, if you customize the backup.delegate service to use any user account other than LOCAL SYSTEM or NT SERVICE\backup.delegate, your changes will be preserved in any future software upgrade.

In eazyBackup 18.6.1 and later prior to 19.3.0, such changes will be preserved. However, if the chosen user account requires a password, it may need to be reconfigured after the software upgrade.

Prior to eazyBackup 18.6.1, any changes to the service user account were not preserved across software upgrades.

Uninstall

The software can be uninstalled via the "Programs and Features" section in the Windows Control Panel.

During this process, you may be prompted whether you wish to preserve any username/password credentials saved on this computer.

You can also remove the saved credentials manually by deleting the AppData/Roaming/backup-interface/config.sys file.

You should also remove the saved credentials from the backup.delegate service. This is stored in the C:\Users\backup.delegate\AppData\Roaming\backup-tool\config.dat file (if the backup.delegate service was running as the NT SERVICE\backup.delegate user; the path may differ if the service was running as another user account).

Silent uninstall

You can silently uninstall eazyBackup for Windows by passing the /S command-line argument (e.g. "C:\Program Files\eazyBackup\Uninstall.exe" /S).


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Last updated 11 months ago

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Visit our downloads page to obtain the latest copy of eazyBackup

You can find your backup account username and reset the account password within the from Services -> Manage Accounts.

https://eazybackup.com/download/
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