White Label Email Configuration

Options for email delivery of log reports

Option A — Parent mail server (easiest set up)

• Emails are sent from the OBC mail domain (obcbackup.com) with default OBC branding (From name, domain, and logo).

• No setup required. Good for pilots or if you do not care about full custom branding yet.

Option B — Your SMTP server (full branding)

• Emails are sent from your domain with your From name, product name, and logo.

• Your Header Image (228x40px) is also used in the automated email reports—it appears as the logo at the top of those emails.

• Requires SMTP details (server, port, username, password and security mode)

Recommendation: start with Parent mail to go live fast. When you are ready to brand emails end-to-end, switch to “Your SMTP” and set up your deliverability records (SPF, DKIM, and DMARC,).

How to configure the custom mail server

1. In your client area, open Partner Hub → White-label Tenants.

2. Click Manage on a tenant → Manage Branding → Email Reporting.

3. Choose one of:

   • Use parent mail server (zero-setup), or

   • Custom SMTP: fill in From Name, From Email, SMTP server, Port, Username, Password, and Security.

If you are not sure which security mode and port to pick, check what your mail service provider recommends. Many recommend implicit TLS on port 465, with STARTTLS on 587 as a compatible fallback.

Deliverability (highly recommended for “Your SMTP”)

1. Sender Policy Framework (SPF) Publish an SPF TXT record that lists the servers allowed to send for your domain. This helps receivers trust mail from you and reduce spoofing.

2. DomainKeys Identified Mail (DKIM) Generate a DKIM key pair, publish the public key in your (DNS), and sign outbound mail so recipients can verify it was not altered in transit.

3. Domain-based Message Authentication, Reporting & Conformance (DMARC) Add a DMARC TXT record to set your policy (none/quarantine/reject) and receive reports. DMARC builds on SPF and DKIM and tells receivers how to handle mail that fails alignment.

Many providers (Google, Microsoft, etc.) explicitly recommend setting up SPF and DKIM at a minimum and then adding DMARC for policy and reporting.

FAQs

Can I brand emails but still send through the parent mail server? No. Parent mail always sends from obcbackup.com with OBC branding. To brand the From name, sending domain, and logo in the email itself, choose custom SMTP server.

Which port should I use? 465 or 587? Use whatever your mail provider recommends. Today’s best practice is implicit TLS on port 465 for submission, with STARTTLS on 587 as a common alternative.

Do I really need SPF/DKIM/DMARC? If you want good inbox delivery and protection from spoofing, you should set up SPF and DKIM, then add DMARC for policy and reporting.

Will the Header Image appear when I use Parent mail? The Parent mail server uses standard OBC branding. The Header Image you upload is used in the report emails only when you use the custom SMTP mail server option.