Using your own domain (CNAME)

Before you start

• You’ll need a domain you control (for example, acme.com) and access to its Domain Name System (DNS) settings at your registrar or DNS host.

• You must use a subdomain (for example, backup.acme.com). A CNAME cannot live at the root of a zone (such as acme.com) because the apex must also hold mandatory SOA and Name Server records. Some DNS providers offer workarounds like “CNAME flattening,” but our flow expects a standard subdomain CNAME.

Step-by-step Instructions:

Pick your subdomain

Choose something short and clear (for example, backup.acme.com). Keep it a subdomain, not the bare domain.

Create the CNAME at your DNS provider

• Sign in to your DNS host (often your domain registrar).

• Add a CNAME record:

  • Name / Host: backup

  • Type: CNAME

  • Value / Target: your tenant’s Primary hostname shown in our app (for example, abcd1234.obcbackup.com).

• Save the record.

Verify and attach inside eazyBackup

1. Go to Partner Hub → White-label Tenants.

2. Click Manage on the tenant you’re configuring and open Manage Branding.

3. In the Hostname / Custom Domain section:

   • Enter your subdomain (for example, backup.acme.com).

   • Click Check DNS. When the CNAME is visible on the public internet, you’ll see it verified.

   • Click Attach Domain to finalize. We provision a certificate and light up HTTPS automatically for you.

Test it

• Visit https://backup.acme.com in a browser.

• You should land on your branded customer control panel login page (same experience as the tenant’s *.obcbackup.com address, just on your domain).

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How long does DNS take?

DNS updates are usually quick, but caches honor the record’s Time To Live (TTL). Many providers default to around 300 seconds (five minutes) for new records; some resolvers may take longer depending on previous cache state. If verification does not pass right away, give it some time and try again.

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Troubleshooting

• Tried to use the root domain (acme.com) Use a subdomain instead. A CNAME at the apex conflicts with mandatory records and is not permitted.

• CNAME points to the wrong place The target must be your tenant’s Primary hostname on obcbackup.com (shown on the Branding page). Do not point to an IP address; CNAMEs point to names, not addresses.

• Still not verifying Check the record from outside your network. On macOS/Linux you can run: dig backup.acme.com CNAME and look for the target you set. (Windows users can use nslookup.) If the expected CNAME shows up, try Check DNS again.

• Certificate pending After DNS verifies, we request a certificate automatically. Give it a moment and refresh.