Managing Your White-Label Tenants

Where to find your White-Label Tenants

1. Sign in to your eazyBackup client area.

2. Open Partner Hub → White-label Tenants. You will see a searchable list of every tenant you have created. Columns include Fully Qualified Domain Name (FQDN), Custom domain, Status, and Created date. WHITE-LABEL

What the columns tell you

• FQDN: The tenant’s service address on the obcbackup.com domain (for example, abcd1234.obcbackup.com).

• Custom domain: If you attached your own subdomain (for example, backup.acme.com), it appears here after verification.

• Status: Current state of the tenant. Typical states you may see:

  • queued / building – provisioning is in progress, step-by-step.

  • active – tenant is ready for use.

  • failed – a provisioning step needs attention (for example, DNS or missing images).

  • suspended – access is restricted.

  • removing – teardown in progress.

Tip: Use the list’s search, filters, sort headers, and pagination to zero in on a tenant fast.

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Managing a tenant

Click the Manage button on any row to open a slide-over panel with quick actions for that tenant:

1. Manage Branding – Update names, colors, and images for the desktop client and control panel. Your client-area Download menu automatically adopts your product name and accent color.

2. Registration Page – Configure your public sign-up flow and (optionally) attach a signup domain.

3. Create Backup Account – Place an order for a new backup account that will be provisioned inside this tenant. (This allows you to add users without sending them through the public registration page.)

Common tasks

• Check or change branding Open Manage Branding, adjust names/colors, and upload assets (logo, header image, icons).

• Attach or verify a custom domain From the branding/hostname area, enter your subdomain, click Check DNS, then Attach Domain to trigger certificate issuance and HTTPS. Status (for example, pending dns → verified) and certificate expiry are shown here.

• Enable public sign-ups Open Registration Page to choose the product/promo/payment settings, and configure your page content. New sign-ups on your registration page are created as Users under that tenant. Each new User created will add a new backup plan for that User to your account.