Restore Microsoft 365 Data from e3 Cloud Backup
e3 Cloud Backup allows you to restore protected Microsoft 365 data from a previous backup snapshot.
You can:
Restore data directly to the protected Microsoft 365 tenant
Restore supported items to their original location
Restore certain items, such as email, to another compatible user
Download selected data as a compressed archive
Recover an entire workload, folder, mailbox, site, or individual item
Before you begin
Make sure that:
The Microsoft 365 backup job has completed successfully.
The user account you are signed in with has permission to access the protected user and restore points.
The destination Microsoft 365 tenant is active and connected when restoring data directly to Microsoft 365.
1. Open the Restore page
From the eazyBackup dashboard:
Select e3 Cloud Backup from the main sidebar.
Select Users.
Select the appropriate username.
Select Restore from the user menu.
2. Find the backup snapshot
The Restore page displays the available restore points for the selected user.
Use the Job menu to select the Microsoft 365 backup job.
Optionally, use date range, or search filters to narrow the results.
Locate the backup snapshot you want to recover.
Select Restore beside that snapshot.
The Completed column shows when each snapshot was created.
3. Confirm the snapshot
The first page of the restore wizard shows the selected snapshot, backup job, and number of workloads included in the backup.
Review the information and select Next.
4. Choose the restore method
Select how you want to recover the data.
Restore to Microsoft 365 tenant
This option writes the selected mail, files, calendar items, and other supported data back to the connected Microsoft 365 tenant.
Existing matching items are skipped rather than overwritten.
Download as compressed archive
This option packages the selected items into a compressed .zip archive that you can download.
Nothing is written back to Microsoft 365 when this method is selected.
After choosing a restore method, select Next.
5. Browse and select the data
The Browse & select page displays the Microsoft 365 data available in the selected snapshot.
You can expand the inventory tree to browse protected workloads such as:
Users and mailboxes
Exchange mail folders and messages
Calendars and calendar events
OneDrive files and folders
SharePoint sites
SharePoint document libraries and lists
Microsoft Teams data
Other protected Microsoft 365 workloads
Use the arrows beside each workload to expand its contents. Select the checkbox beside an item to add it to the restore.
You can restore at different levels of granularity. For example, you can select:
An entire user or mailbox
An entire mail folder
A single email message
An entire OneDrive
A folder or individual file
An entire SharePoint site
A document library, list, folder, or individual item
An entire calendar or individual event
The Selected for restore panel shows everything currently included in the restore. Select Remove beside an item to remove it from the selection.
You can also use the search field to find an item within the backup inventory.
When your selection is complete, select Next.
6. Choose the destination
This step appears when restoring data directly to Microsoft 365.
Restore to original location
Select Restore to original location to return the selected data to the same user, mailbox, site, drive, or other location from which it was backed up.
The wizard displays the inferred original destination so that you can confirm where the data will be restored.
Restore to a different destination
For compatible data, select Restore to a different destination to restore the selected items to another user or location in the same Microsoft 365 tenant.
For example, selected email messages can be restored to another Microsoft 365 user.
Select Restore to a different destination.
Select the destination user or other compatible target.
Select Next.
Only destinations that are compatible with the selected data are shown.
7. Review and start the restore
Review the restore details before starting the operation.
The review page shows:
The selected backup snapshot
The number of selected items
The restore destination
How duplicate items will be handled
By default, existing mail, calendar events, files, and other items that match the backed-up data are skipped. Existing items are not overwritten.
Select Start restore to begin.
8. Monitor the restore
After the restore begins, the progress page displays information such as:
Overall progress
Workloads completed
Current phase
Processed data
Uploaded data
Elapsed time
Individual workload status
Any errors reported during the restore
Do not close the page until the restore has been accepted and started. You can return to the job log later to review its final status.
Downloading a compressed archive
When Download as compressed archive is selected, e3 Cloud Backup gathers the selected data and builds a compressed archive.
The amount of time required depends on the number and size of the selected items.
When the archive is ready:
The restore status changes to Archive ready.
Select Download archive.
Save the compressed file to your computer.
The archive is stored temporarily and is automatically removed after the displayed retention period, typically seven days. Download it before the retention period expires.
Important restore behaviour
Duplicate items
When restoring directly to Microsoft 365, matching existing items are skipped. The restore does not normally overwrite an existing matching email, calendar event, or file.
Destination compatibility
A different destination can only be selected when the target is compatible with the restored data. For example, mailbox data must be restored to a compatible Microsoft 365 user.
Granular recovery
You do not need to restore an entire Microsoft 365 account. You can browse the snapshot and recover only the required site, mailbox, folder, file, list item, calendar event, or email.
Archive retention
Downloadable archives are temporary. The archive-ready page displays the applicable retention period. After that period expires, the generated archive is automatically removed.
Last updated